.load-error{color:var(--red);background:#fbe7e5;border-bottom:1px solid #f3cfcb;padding:8px 22px;font-size:13px;font-weight:600}.num{color:#9aa3b4;font-size:12px;font-weight:600}.num-lg{font-size:13px}.channel{color:#9aa3b4;margin-left:auto;font-size:11.5px}.list-view{flex:1;min-height:0;display:flex}.list-col{border-right:1px solid var(--line);background:#f7f8fb;flex-direction:column;flex:0 0 358px;width:358px;min-height:0;display:flex}.tabs{border-bottom:1px solid var(--line);flex:none;gap:4px;padding:12px 14px 10px;display:flex;overflow-x:auto}.tab{white-space:nowrap;color:#5b6577;background:#eef1f6;border:none;border-radius:8px;align-items:center;gap:6px;padding:7px 11px;font-size:12.5px;font-weight:600;display:inline-flex}.tab.on{color:#fff;background:var(--navy)}.tab-count{color:var(--muted);background:#dfe3ea;border-radius:10px;padding:0 6px;font-size:11px;font-weight:700}.tab.on .tab-count{color:var(--navy);background:var(--gold-text)}.list-scroll{flex:1;padding:8px;overflow-y:auto}.list-empty{text-align:center;color:#9aa3b4;padding:30px 10px;font-size:13px}.row{text-align:left;width:100%;font:inherit;color:inherit;background:#fff;border:1px solid #eaedf3;border-radius:11px;margin-bottom:6px;padding:13px;display:block;box-shadow:0 1px 2px #141e3c08}.row:hover{border-color:#d7dce5}.row.sel{border-color:var(--gold);background:#fffdf7;box-shadow:0 2px 8px #c8a24c26}.row-top{align-items:center;gap:8px;margin-bottom:6px;display:flex}.row-subject{color:var(--ink);text-wrap:pretty;margin-bottom:5px;font-size:14px;font-weight:600;line-height:1.35}.row-client{color:#6b7688;margin-bottom:9px;font-size:12.5px}.row-timer{align-items:center;gap:8px;display:flex}.bar{background:#e7eaf0;border-radius:4px;flex:1;height:5px;overflow:hidden}.bar>div{border-radius:4px;height:100%;transition:width .5s}.detail{background:#fff;flex-direction:column;flex:1;min-width:0;display:flex}.detail-empty{color:#9aa3b4;justify-content:center;align-items:center;font-size:14px}.detail-scroll{flex-direction:column;flex:1;min-height:0;display:flex;overflow-y:auto}.detail-head{border-bottom:1px solid #eef1f6;padding:20px 24px 14px}.detail-top{flex-wrap:wrap;align-items:center;gap:9px;margin-bottom:9px;display:flex}.actions{gap:8px;margin-left:auto;display:flex}.btn-action{color:#3a4258;white-space:nowrap;background:#fff;border:1px solid #d7dce5;border-radius:8px;padding:8px 15px;font-size:13px;font-weight:600}.btn-action:hover:not(:disabled){background:#f7f8fb}.btn-action.primary{background:var(--gold);color:#3a2c05;border:none;font-weight:700}.btn-action.primary:hover:not(:disabled){background:var(--gold-text)}.btn-action:disabled{opacity:.6}.detail-subject{color:var(--navy-2);text-wrap:pretty;margin:0;font-size:20px;font-weight:700;line-height:1.3}.detail-opened{color:#6b7688;margin-top:5px;font-size:13px}.meta{flex-wrap:wrap;gap:10px 26px;margin-top:14px;display:flex}.meta-item{flex-direction:column;gap:2px;display:flex}.meta-k{letter-spacing:.6px;text-transform:uppercase;color:#9aa3b4;font-size:10.5px;font-weight:700}.meta-v{color:var(--ink);font-size:13px;font-weight:600}.meta-select{font:inherit;color:var(--ink);cursor:pointer;background:0 0;border:none;border-radius:4px;margin:0;padding:0 2px 0 0;font-size:13px;font-weight:600}.meta-select:hover{background:#f2f4f8}.section-head{align-items:center;gap:7px;margin-bottom:14px;display:flex}.section-label{letter-spacing:1.2px;text-transform:uppercase;color:var(--muted);font-size:11px;font-weight:700}.section-note{color:#aab2c0;font-size:11.5px}.sla{background:#fafbfd;border-bottom:1px solid #eef1f6;padding:16px 24px}.phases{align-items:flex-start;display:flex}.phase{text-align:center;flex-direction:column;flex:1;align-items:center;display:flex}.phase-line{align-items:center;width:100%;display:flex}.phase-line .line{border-radius:3px;flex:1;height:3px}.phase-line .dot{z-index:1;border:2px solid;border-radius:50%;flex:0 0 30px;justify-content:center;align-items:center;width:30px;height:30px;font-size:14px;font-weight:800;display:flex}.phase-name{color:var(--ink);margin-top:9px;font-size:13px;font-weight:700}.phase-sub{margin-top:3px;font-size:12px;font-weight:700}.phase-target{color:#aab2c0;margin-top:1px;font-size:11px}.time{border-bottom:1px solid #eef1f6;padding:16px 24px}.time .section-head{gap:10px;margin-bottom:12px}.time-total{color:var(--ink);margin-left:auto;font-size:12.5px;font-weight:600}.time-row{border-top:1px solid #f4f6f9;align-items:center;gap:10px;padding:7px 0;display:flex}.time-dur{color:var(--ink);min-width:56px;font-size:12.5px;font-weight:600}.time-date{margin-left:auto}.time-note{color:#9aa3b4;margin-top:10px;font-size:11.5px}.bill{border-radius:5px;padding:1px 8px;font-size:11px;font-weight:700}.bill-Billable{color:var(--green);background:#e4f5ee}.bill-Contract{color:#2f6fd0;background:#e6effb}.bill-NonBillable{color:var(--muted);background:#eef0f3}.thread{flex-direction:column;gap:14px;padding:18px 24px;display:flex}.msg{justify-content:flex-start;display:flex}.bubble{max-width:80%;padding:11px 14px}.bubble-head{align-items:baseline;gap:8px;margin-bottom:4px;display:flex}.bubble .who{font-size:12.5px;font-weight:700}.bubble .role{letter-spacing:.6px;text-transform:uppercase;font-size:10.5px;font-weight:700}.bubble .when{color:#a2abbb;white-space:nowrap;margin-left:auto;font-size:11px}.bubble-text{text-wrap:pretty;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px;line-height:1.5}.files{flex-wrap:wrap;gap:7px;margin-top:9px;display:flex}.msg-customer .bubble{color:#293040;background:#fff;border:1px solid #e6e9f0;border-radius:12px 12px 12px 4px}.msg-customer .who{color:#2f6fd0}.msg-customer .role{color:#9aa3b4}.msg-tech{justify-content:flex-end}.msg-tech .bubble{background:var(--navy);color:#e7ecf6;border-radius:12px 12px 4px}.msg-tech .who{color:var(--gold-text)}.msg-tech .role{color:#8f9cba}.msg-system{justify-content:center}.msg-system .bubble{color:#6b5a2a;background:#fbf6e9;border:1px solid #ecdcb0;border-radius:10px;max-width:92%}.msg-system .who{color:#8a6d1f}.msg-system .role{color:#b79646;background:#f3e6c4;border-radius:4px;padding:1px 6px}.reply{border-top:1px solid #eef1f6;flex:none;padding:14px 24px 18px}.reply-box{border:1px solid #dde2ec;border-radius:11px;overflow:hidden}.reply-box:focus-within{border-color:var(--gold)}.reply-box textarea{resize:none;width:100%;color:var(--ink);border:none;outline:none;padding:12px 14px;font-size:13.5px;display:block}.reply-files{border-top:1px solid #eef1f6;flex-wrap:wrap;gap:7px;padding:10px 12px;display:flex}.reply-bar{background:#fafbfd;border-top:1px solid #eef1f6;align-items:center;gap:10px;padding:8px 12px;display:flex}.reply-note{color:var(--muted);font-size:12px}.btn-send{background:var(--gold);color:#3a2c05;border:none;border-radius:8px;margin-left:auto;padding:8px 18px;font-size:13px;font-weight:700}.btn-send:hover:not(:disabled){background:var(--gold-text)}.btn-send:disabled{opacity:.55}.board{background:#eef0f4;flex-direction:column;flex:1;padding:20px 24px;display:flex;overflow:hidden}.board-bar{flex:none;align-items:center;gap:10px;margin-bottom:16px;display:flex}.board-label{letter-spacing:1px;text-transform:uppercase;color:var(--muted);font-size:11px;font-weight:700}.board-scroll{flex:1;min-height:0;overflow:auto}.board-cols{align-items:flex-start;gap:14px;min-width:min-content;height:100%;display:flex}.board-col{flex-direction:column;flex:0 0 248px;width:248px;min-height:0;max-height:100%;display:flex}.col-head{align-items:center;gap:8px;margin-bottom:12px;padding:0 4px;display:flex}.col-dot{border-radius:50%;width:9px;height:9px}.col-title{color:var(--navy-2);font-size:13.5px;font-weight:700}.col-count{color:#9aa3b4;font-size:12px;font-weight:600}.col-cards{flex-direction:column;gap:9px;padding-bottom:8px;display:flex;overflow-y:auto}.card{cursor:pointer;background:#fff;border:1px solid #e6e9f0;border-radius:12px;padding:13px;box-shadow:0 1px 2px #141e3c0a}.card:hover{border-color:#d7dce5}.card-top{align-items:center;gap:7px;margin-bottom:8px;display:flex}.card-top .num{font-size:11.5px}.card-top .channel{font-size:11px}.card-subject{color:var(--ink);text-wrap:pretty;margin-bottom:7px;font-size:13.5px;font-weight:600;line-height:1.35}.card-client{color:var(--muted);margin-bottom:9px;font-size:12px}.card-tier{border-top:1px solid #f1f3f8;align-items:center;gap:6px;margin-top:11px;padding-top:10px;display:flex}.btn-tier-down{color:#5b6577;background:#fff;border:1px solid #d7dce5;border-radius:7px;padding:5px 10px;font-size:11.5px;font-weight:600}.btn-tier-up{background:var(--navy);color:#fff;border:none;border-radius:7px;margin-left:auto;padding:5px 11px;font-size:11.5px;font-weight:700}.modal-backdrop{z-index:950;background:#0e1b3873;justify-content:center;align-items:flex-start;padding:60px 16px;display:flex;position:fixed;inset:0;overflow-y:auto}.modal{background:#fff;border-radius:16px;flex-direction:column;gap:16px;width:100%;max-width:620px;padding:22px 24px;display:flex;box-shadow:0 16px 44px #141e3c40}.modal-head{justify-content:space-between;align-items:center;display:flex}.modal-head h2{color:var(--navy-2);margin:0;font-size:18px;font-weight:700}.modal-x{color:#9aa3b4;background:0 0;border:none;padding:2px 6px;font-size:24px;line-height:1}.modal-grid{grid-template-columns:1fr 1fr;gap:14px 16px;display:grid}.mfield{flex-direction:column;gap:5px;min-width:0;display:flex}.mfield.wide{grid-column:1/-1}.mfield span{letter-spacing:.6px;text-transform:uppercase;color:#9aa3b4;font-size:11px;font-weight:700}.mfield input,.mfield select,.mfield textarea{color:var(--ink);background:#fff;border:1px solid #dde2ec;border-radius:8px;outline:none;width:100%;padding:9px 10px;font-size:13.5px}.mfield textarea{resize:vertical}.mfield :is(input,select,textarea):focus{border-color:var(--gold)}.modal-foot{justify-content:flex-end;gap:8px;display:flex}@media (width<=900px){.agent{flex-direction:column;height:auto;min-height:100vh;overflow:visible}.sidebar{flex:none;width:auto}.sidebar-nav{flex-flow:wrap}.sidebar-foot{display:none}.topbar{flex-wrap:wrap;gap:10px;height:auto;padding:10px 16px}.search{flex-basis:100%;order:3;max-width:none}.list-view{flex-direction:column}.list-col{border-right:none;border-bottom:1px solid var(--line);flex:none;width:auto;max-height:45vh}.detail-scroll{max-height:70vh}.modal-grid{grid-template-columns:1fr}.bubble{max-width:92%}}.teal{color:#0e8f9c}.clock-stopped{color:#8a93a6;font-style:italic}.modal-sm{max-width:440px}.modal-note{color:#6b7688;margin:0;font-size:13px;line-height:1.45}.presets{flex-wrap:wrap;gap:6px;display:flex}.preset{color:#0e8f9c;background:#e1f3f4;border:1px solid #bfe3e6;border-radius:7px;padding:5px 10px;font-size:12px;font-weight:700}.preset:hover{background:#d0ecee}.msg-internal{justify-content:flex-end}.msg-internal .bubble{color:#3b2f63;background:#f5f1fe;border:1px dashed #b9a6ee;border-radius:12px 12px 4px}.msg-internal .who{color:#7c56d6}.msg-internal .role{color:#fff;background:#7c56d6;border-radius:4px;padding:1px 6px}.msg-internal .role:before{content:"🔒 ";font-size:9px}.msg-internal .when{color:#9d8fc7}.reply-box.internal{background:#faf8ff;border:1px dashed #b9a6ee}.reply-box.internal textarea{background:#faf8ff}.reply-box.internal .reply-bar{background:#f5f1fe;border-top-color:#e6ddfb}.reply-box.internal:focus-within{border-color:#7c56d6}.internal-toggle{color:#5b6577;cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:7px;font-size:12.5px;font-weight:600;display:inline-flex}.internal-toggle input{opacity:0;width:1px;height:1px;position:absolute}.switch{background:#c9cfda;border-radius:10px;flex:0 0 30px;width:30px;height:17px;transition:background .2s;position:relative}.switch:after{content:"";background:#fff;border-radius:50%;width:13px;height:13px;transition:left .2s;position:absolute;top:2px;left:2px}.internal-toggle input:checked+.switch{background:#7c56d6}.internal-toggle input:checked+.switch:after{left:15px}.internal-toggle input:focus-visible+.switch{outline:2px solid var(--gold);outline-offset:2px}.reply-box.internal .internal-toggle,.reply-box.internal .reply-note{color:#7c56d6}.btn-send.internal{color:#fff;background:#7c56d6}.btn-send.internal:hover:not(:disabled){background:#6a45c4}.unmapped{color:#7a4d0b;background:#fbeeda;border:1px solid #f1d6ad;border-radius:10px;flex-wrap:wrap;align-items:center;gap:8px 10px;margin-top:12px;padding:10px 12px;font-size:13px;display:flex}.unmapped strong{color:#6b420a}.unmapped select{background:#fff;border:1px solid #e4c796;border-radius:7px;padding:6px 8px;font-size:13px}.unmapped label{align-items:center;gap:6px;display:inline-flex}.time-status{font-size:10.5px;font-weight:600}.ts-pending{color:#c9760f}.ts-approved{color:#2ca01c}.ts-synced{color:var(--green)}.time-contract{color:#4b5568;background:#f4f7fd;border-radius:8px;flex-wrap:wrap;align-items:center;gap:6px 10px;margin-bottom:8px;padding:7px 10px;font-size:12px;display:flex}.time-contract strong{color:#2f6fd0}.time-contract.warn{background:#fdf4e6}.time-contract.warn strong,.time-contract.warn .time-contract-pct{color:#c9760f;font-weight:700}.time-contract-bar{background:#e3e8f1;border-radius:4px;flex:80px;max-width:160px;height:5px;overflow:hidden}.time-contract-bar span{background:#2f6fd0;border-radius:4px;height:100%;display:block}.time-contract.warn .time-contract-bar span{background:#c9760f}.time-contract-pct{color:#6b7688}.time-log{flex-wrap:wrap;align-items:center;gap:8px;margin-top:12px;display:flex}.time-log input{width:96px;color:var(--ink);border:1px solid #dde2ec;border-radius:8px;padding:8px 10px;font-size:13px}.time-log select{color:var(--ink);background:#fff;border:1px solid #dde2ec;border-radius:8px;padding:8px 10px;font-size:13px;font-weight:600}.btn-log{background:var(--navy);color:#fff;border:none;border-radius:8px;padding:8px 16px;font-size:13px;font-weight:700}.btn-log:disabled,.btn-timer:disabled{opacity:.6}.btn-timer{color:var(--navy-2);background:#fff;border:1px solid #d7dce5;border-radius:8px;padding:7px 12px;font-size:12.5px;font-weight:700}.btn-timer:hover:not(:disabled){background:#f7f8fb}.btn-timer.stop{color:var(--red);background:#fbe7e5;border-color:#efc2bd}.btn-link{color:#8a93a6;background:0 0;border:none;padding:0 2px;font-size:12px;text-decoration:underline}.timer-running{color:var(--red);font-variant-numeric:tabular-nums;align-items:center;gap:8px;font-size:13px;font-weight:700;display:inline-flex}.timer-dot{background:var(--red);border-radius:50%;width:8px;height:8px;animation:1.2s ease-in-out infinite timer-pulse}@keyframes timer-pulse{50%{opacity:.3}}.time-note-inline{color:#8a93a6;font-size:12px}.time-edit{color:#8a93a6;background:0 0;border:none;padding:0 2px;font-size:11.5px;font-weight:600;text-decoration:underline}.time-edit:hover{color:var(--navy-2)}.ts-invoiced{color:#6b7688}.portal{background:#f4f2ec;flex-direction:column;height:100vh;display:flex}.p-scroll{flex:1;overflow-y:auto}.p-bar{background:var(--navy);color:#fff;flex:0 0 64px;align-items:center;gap:12px;height:64px;padding:0 32px;display:flex}.p-brand{background:0 0;border:none;align-items:baseline;gap:12px;padding:0;display:flex}.p-brand .logo-mark{font-size:24px}.p-tag{letter-spacing:1.5px;text-transform:uppercase;color:#7f8bab;font-size:12px;font-weight:600}.p-right{align-items:center;gap:16px;margin-left:auto;display:flex}.p-back{color:#c8cde0;background:#ffffff14;border:1px solid #ffffff29;border-radius:8px;padding:8px 13px;font-size:12.5px;font-weight:600}.p-back:hover{background:#ffffff24}.p-me{align-items:center;gap:9px;display:flex}.p-avatar{flex:0 0 34px;width:34px;height:34px;font-size:13px}.p-me-text{line-height:1.25}.p-me-name{color:#eef1f8;font-size:13px;font-weight:600}.p-me-sub{color:#7f8bab;font-size:11px}.bell-portal .bell{color:#c8cde0;background:#ffffff0f;border:1px solid #ffffff29;width:38px;height:38px}.bell-portal .bell-count{background:var(--gold-text);color:var(--navy)}.bell-portal .notif-panel{border-color:#e6e2d6;width:340px;top:46px;box-shadow:0 16px 44px #14140a38}.bell-portal .notif-head{border-bottom-color:#f0ece0}.bell-portal .notif{border-bottom-color:#f3efe4}.bell-portal .notif-sub{color:#6b6350}.bell-portal .notif-time,.bell-portal .notif-empty{color:#a89c80}.p-page{max-width:920px;margin:0 auto;padding:40px 28px 60px}.p-narrow{max-width:760px;padding-top:28px}.p-article-page{max-width:720px;padding-top:28px}.p-title{font-family:var(--serif);color:var(--navy-2);text-align:center;margin:0 0 8px;font-size:38px;font-weight:800}.p-lead{text-align:center;color:#6b6350;margin:0 0 32px;font-size:15px}.p-section{margin-bottom:40px}.p-section-head{flex-wrap:wrap;align-items:baseline;gap:10px;margin-bottom:14px;display:flex}.p-h2{color:var(--navy-2);font-size:15px;font-weight:700}.p-note{color:#8a7f66;font-size:13px}.p-card{background:#fff;border:1px solid #e6e2d6;border-radius:16px;box-shadow:0 6px 24px #14140a0d}.p-empty{text-align:center;color:#8a7f66;background:#fff;border:1px dashed #e0dac9;border-radius:14px;padding:30px 20px;font-size:14px}.p-empty-card{text-align:center;color:#6b6350;padding:30px}.p-empty-card a,.p-article-foot a{color:var(--gold-2);font-weight:700;text-decoration:none}.p-preview-note{color:#6b6350;text-align:center;background:#fff;border:1px dashed #e0dac9;border-radius:14px;padding:18px 20px;font-size:14px}.p-search{margin-bottom:16px;display:block;position:relative}.p-search svg{position:absolute;top:50%;left:14px;transform:translateY(-50%)}.p-search input{width:100%;color:var(--ink);background:#fff;border:1px solid #e0dac9;border-radius:12px;outline:none;padding:12px 14px 12px 40px;font-size:14px}.p-search input:focus{border-color:var(--gold)}.p-kb-grid{grid-template-columns:repeat(3,1fr);gap:14px;display:grid}.p-kb-card{text-align:left;font:inherit;background:#fff;border:1px solid #e6e2d6;border-radius:14px;flex-direction:column;align-items:flex-start;padding:18px;transition:border-color .15s,box-shadow .15s;display:flex}.p-kb-card:hover{border-color:var(--gold);box-shadow:0 8px 24px #14140a12}.p-cat{letter-spacing:.6px;text-transform:uppercase;color:var(--gold-2);background:#f6efdd;border-radius:6px;padding:3px 9px;font-size:10.5px;font-weight:700;display:inline-block}.p-kb-title{color:var(--navy-2);text-wrap:pretty;margin-top:10px;font-size:14.5px;font-weight:700;line-height:1.35}.p-kb-excerpt{color:#6b6350;text-wrap:pretty;margin-top:6px;font-size:12.5px;line-height:1.45}.p-kb-more{color:var(--gold-2);margin-top:12px;font-size:12px;font-weight:600}.p-form{flex-direction:column;gap:14px;margin-bottom:40px;padding:26px;display:flex}.p-form .p-h2{margin-bottom:2px}.p-field{flex-direction:column;display:flex}.p-field span{color:#5b5445;margin-bottom:6px;font-size:12.5px;font-weight:600}.p-field input,.p-field textarea,.p-field select{width:100%;color:var(--ink);background:#fdfcf9;border:1px solid #ddd6c6;border-radius:10px;outline:none;padding:11px 13px;font-size:14px}.p-field textarea{resize:vertical}.p-field :is(input,textarea,select):focus{border-color:var(--gold)}.p-form-row{flex-wrap:wrap;align-items:flex-end;gap:14px;display:flex}.p-urgency{flex:0 0 220px}.p-submit{background:var(--gold);color:#3a2c05;border:none;border-radius:10px;margin-left:auto;padding:12px 26px;font-size:14px;font-weight:700}.p-submit:hover:not(:disabled){background:var(--gold-text)}.p-submit:disabled{opacity:.6}.p-files{flex-wrap:wrap;gap:7px;display:flex}.p-requests-head{margin-bottom:14px}.p-requests{flex-direction:column;gap:12px;display:flex}.p-request{color:inherit;background:#fff;border:1px solid #e6e2d6;border-radius:14px;padding:18px 20px;text-decoration:none;display:block}.p-request:hover{border-color:var(--gold)}.p-request-top{align-items:center;gap:10px;margin-bottom:8px;display:flex}.p-num{color:#a89c80;font-size:12px;font-weight:600}.p-pill{border-radius:20px;align-items:center;gap:6px;padding:4px 11px;font-size:12px;font-weight:700;display:inline-flex}.p-pill-dot{opacity:.7;background:currentColor;border-radius:50%;width:7px;height:7px}.p-opened{color:#a89c80;margin-left:auto;font-size:12px}.p-request-subject{color:var(--ink);text-wrap:pretty;margin-bottom:5px;font-size:15px;font-weight:600}.p-request-sub{color:#6b6350;font-size:13px}.p-request-foot{color:var(--gold-2);border-top:1px solid #f0ece0;margin-top:11px;padding-top:11px;font-size:12.5px;font-weight:600}.p-backlink{color:#8a7f66;background:0 0;border:none;margin-bottom:14px;padding:6px 0;font-size:13px;font-weight:600}.p-backlink:hover{color:var(--gold-2)}.p-thread-card{box-shadow:none;overflow:hidden}.p-thread-head{border-bottom:1px solid #f0ece0;padding:20px 22px}.p-thread-subject{color:var(--navy-2);text-wrap:pretty;font-size:17px;font-weight:700}.p-thread-head .p-request-sub{margin-top:4px}.p-thread{background:#faf8f2;flex-direction:column;gap:14px;padding:20px 22px;display:flex}.p-msg{justify-content:flex-start;display:flex}.p-bubble{max-width:82%;padding:12px 15px}.p-bubble-head{align-items:baseline;gap:8px;margin-bottom:4px;display:flex}.p-who{font-size:12.5px;font-weight:700}.p-role{letter-spacing:.6px;text-transform:uppercase;color:#c2b58f;font-size:10.5px;font-weight:700}.p-when{opacity:.55;white-space:nowrap;margin-left:auto;font-size:11px}.p-bubble-text{text-wrap:pretty;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px;line-height:1.5}.p-bubble-files{margin-top:9px}.p-msg-mine{justify-content:flex-end}.p-msg-mine .p-bubble{background:var(--navy);color:#eef1f8;border-radius:14px 14px 4px}.p-msg-mine .p-who{color:var(--gold-text)}.p-msg-support .p-bubble,.p-msg-colleague .p-bubble{color:#293040;background:#fff;border:1px solid #e6e2d6;border-radius:14px 14px 14px 4px}.p-msg-support .p-who{color:var(--gold-2)}.p-msg-colleague .p-who{color:#2f6fd0}.p-msg-system{justify-content:center}.p-msg-system .p-bubble{color:#7a715c;text-align:center;background:#efeadd;border:1px solid #e2dac6;border-radius:10px;max-width:94%;padding:9px 14px}.p-msg-system .p-bubble-text{font-size:12.5px}.p-reply{background:#fff;border-top:1px solid #f0ece0;padding:14px 18px}.p-reply-box{border:1px solid #ddd6c6;border-radius:12px;overflow:hidden}.p-reply-box:focus-within{border-color:var(--gold)}.p-reply-box textarea{resize:none;width:100%;color:var(--ink);background:#fdfcf9;border:none;outline:none;padding:12px 14px;font-size:14px;display:block}.p-reply-files{border-top:1px solid #f0ece0;padding:10px 12px}.p-reply-bar{background:#faf8f2;border-top:1px solid #f0ece0;align-items:center;gap:10px;padding:8px 10px;display:flex}.p-send{background:var(--gold);color:#3a2c05;border:none;border-radius:9px;margin-left:auto;padding:9px 22px;font-size:13.5px;font-weight:700}.p-send:hover:not(:disabled){background:var(--gold-text)}.p-send:disabled{opacity:.55}.p-article{padding:34px 38px}.p-draft{color:#c9760f;background:#fbeeda;border-radius:6px;margin-left:8px;padding:3px 9px;font-size:11px;font-weight:700}.p-article-title{font-family:var(--serif);color:var(--navy-2);text-wrap:pretty;margin:12px 0 0;font-size:29px;font-weight:800;line-height:1.2}.p-article-meta{color:#a89c80;border-bottom:1px solid #f0ece0;margin-top:8px;padding-bottom:20px;font-size:12.5px}.p-article-foot{color:#6b6350;border-top:1px solid #f0ece0;margin-top:26px;padding-top:20px;font-size:13.5px}.kb-body{flex-direction:column;gap:14px;margin-top:20px;display:flex}.kb-head{color:var(--navy-2);margin-top:6px;font-size:16px;font-weight:700}.kb-text{color:#41473f;text-wrap:pretty;white-space:pre-wrap;margin:0;font-size:14.5px;line-height:1.65}.kb-step{color:#41473f;align-items:flex-start;gap:12px;font-size:14.5px;line-height:1.5;display:flex}.kb-step>span:last-child{text-wrap:pretty;padding-top:1px}.kb-step-n{background:var(--navy);width:24px;height:24px;color:var(--gold-text);border-radius:50%;flex:0 0 24px;justify-content:center;align-items:center;font-size:12.5px;font-weight:800;display:flex}@media (width<=760px){.p-bar{padding:0 16px}.p-me-text,.p-tag{display:none}.p-page{padding:28px 16px 48px}.p-title{font-size:30px}.p-kb-grid{grid-template-columns:1fr}.p-urgency{flex:100%}.p-article{padding:24px 20px}.p-bubble{max-width:92%}}@media (width>=761px) and (width<=900px){.p-kb-grid{grid-template-columns:repeat(2,1fr)}}.kb-sub{color:var(--muted);font-size:13px}.kb-view-portal{text-decoration:none}.kb-admin{flex:1;min-height:0;display:flex}.kb-list{border-right:1px solid var(--line);background:#f7f8fb;flex:0 0 330px;width:330px;padding:10px;overflow-y:auto}.kb-row{text-align:left;width:100%;font:inherit;color:inherit;background:#fff;border:1px solid #eaedf3;border-radius:11px;margin-bottom:6px;padding:12px 13px;display:block}.kb-row:hover{border-color:#d7dce5}.kb-row.sel{border-color:var(--gold);background:#fffdf7;box-shadow:0 2px 8px #c8a24c26}.kb-row-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.kb-row-title{margin-top:8px;font-size:14px;font-weight:600;line-height:1.35}.kb-row-meta{color:var(--muted);margin-top:4px;font-size:12px}.kb-status{border-radius:6px;padding:2px 8px;font-size:11px;font-weight:700}.kb-status.live{color:var(--green);background:#e4f5ee}.kb-status.draft{color:#c9760f;background:#fbeeda}.kb-editor{background:#fff;flex:1;min-width:0;display:flex}.kb-empty{color:#9aa3b4;justify-content:center;align-items:center;font-size:14px}.kb-editor-fields{flex-direction:column;flex:1;gap:14px;min-width:0;padding:20px 24px;display:flex;overflow-y:auto}.kb-editor-head{align-items:center;gap:10px;display:flex}.kb-editor-head h2{color:var(--navy-2);margin:0;font-size:17px}.kb-two{grid-template-columns:1fr 2fr;gap:14px;display:grid}.kb-body-field textarea{font-family:ui-monospace,Cascadia Mono,Consolas,monospace;font-size:13px;line-height:1.55}.kb-help{color:var(--muted);font-size:12px}.kb-help code{background:#f2f4f8;border-radius:4px;padding:1px 5px;font-size:12px}.kb-actions{align-items:center;gap:8px;display:flex}.kb-spacer{flex:1}.kb-delete{color:var(--red)}.kb-link{color:var(--gold-2);font-size:13px;font-weight:600;text-decoration:none}.kb-preview{border-left:1px solid var(--line);background:#f4f2ec;flex:0 0 44%;width:44%;padding:16px 20px;overflow-y:auto}.kb-preview .section-label{margin-bottom:10px;display:block}.kb-preview-card{padding:26px 28px}@media (width<=1100px){.kb-editor{flex-direction:column;overflow-y:auto}.kb-preview{border-left:none;border-top:1px solid var(--line);flex:none;width:auto}}@media (width<=900px){.kb-admin{flex-direction:column}.kb-list{border-right:none;border-bottom:1px solid var(--line);flex:none;width:auto;max-height:40vh}.kb-two{grid-template-columns:1fr}}.inbox-page{flex:1;padding:26px 30px 40px;overflow-y:auto}.ib-card{background:#fff;border:1px solid #e6e9f0;border-radius:14px;margin-bottom:22px;padding:22px}.ib-mailbox{align-items:center;gap:14px;display:flex}.ib-mail-icon{background:var(--navy);width:46px;height:46px;color:var(--gold-text);border-radius:12px;flex:0 0 46px;justify-content:center;align-items:center;display:flex}.ib-mail-text{min-width:0}.ib-address{color:var(--navy-2);overflow-wrap:anywhere;font-size:17px;font-weight:700}.ib-sub{color:var(--muted);font-size:13px}.ib-pill{white-space:nowrap;border-radius:20px;align-items:center;gap:6px;margin-left:auto;padding:5px 11px;font-size:12px;font-weight:700;display:inline-flex}.ib-pill-dot{background:currentColor;border-radius:50%;width:7px;height:7px}.ib-pill.green{color:var(--green);background:#e4f5ee}.ib-pill.amber{color:#c9760f;background:#fbeeda}.ib-pill.red{color:var(--red);background:#fbe7e5}.ib-pill.grey{color:#6b7688;background:#eef0f3}.ib-cert{color:#6b7688;margin-top:3px;font-size:12px}.ib-cert.soon{color:#c9760f;font-weight:600}.ib-cert.bad{color:var(--red);font-weight:600}.ib-setup{color:#5b6577;background:#fafbfd;border:1px dashed #d7dce5;border-radius:10px;margin-top:14px;padding:10px 13px;font-size:13px;line-height:1.6}.ib-setup code,.ib-note code{background:#eef1f6;border-radius:4px;padding:1px 5px;font-size:12px}.ib-conn{margin-top:12px}.ib-divider{background:#eef1f6;height:1px;margin:18px 0}.ib-controls{flex-wrap:wrap;gap:18px 30px;display:flex}.ib-switch{align-items:center;gap:10px;display:flex}.ib-switch.disabled{opacity:.65}.ib-track{background:#c9cfda;border:none;border-radius:12px;flex:0 0 40px;width:40px;height:22px;padding:0;transition:background .2s;position:relative}.ib-track.on{background:var(--green)}.ib-knob{background:#fff;border-radius:50%;width:18px;height:18px;transition:left .2s;position:absolute;top:2px;left:2px}.ib-track.on .ib-knob{left:20px}.ib-switch-title{color:var(--ink);font-size:13.5px;font-weight:600}.ib-switch-sub{color:var(--muted);font-size:12px}.ib-switch-sub.warn{color:#c9760f;font-weight:600}.ib-buttons{flex-wrap:wrap;align-items:center;gap:8px;margin-top:18px;display:flex}.ib-simulate{margin-left:auto;padding:10px 18px;font-size:13.5px}.ib-note{color:#9aa3b4;margin-top:10px;font-size:12px}.ib-hint{color:#9aa3b4;max-width:640px;margin:0 0 12px;font-size:12px;line-height:1.5}.ib-hint .gold{color:var(--gold-2);font-weight:600}.ib-list{background:#fff;border:1px solid #e6e9f0;border-radius:14px;margin-bottom:22px;overflow:hidden}.ib-row{border-bottom:1px solid #f1f3f8;align-items:center;gap:16px;padding:16px 20px;display:flex}.ib-row:last-child{border-bottom:none}.ib-at{color:#5b6577;background:#eef1f6;border-radius:50%;flex:0 0 40px;justify-content:center;align-items:center;width:40px;height:40px;font-size:13px;font-weight:700;display:flex}.ib-row-main{flex:1;min-width:0}.ib-row-top{flex-wrap:wrap;align-items:baseline;gap:9px;margin-bottom:3px;display:flex}.ib-from{color:var(--navy-2);font-size:13.5px;font-weight:700}.ib-from-email{color:#9aa3b4;font-size:12px}.ib-when{color:#9aa3b4;white-space:nowrap;margin-left:auto;font-size:11.5px}.ib-subject{color:var(--ink);margin-bottom:2px;font-size:13.5px;font-weight:600}.ib-snippet{color:var(--muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:12.5px;line-height:1.4;display:-webkit-box;overflow:hidden}.ib-badge{white-space:nowrap;border-radius:6px;padding:2px 9px;font-size:11px;font-weight:700}.ib-badge.green{color:var(--green);background:#e4f5ee}.ib-badge.amber{color:#c9760f;background:#fbeeda}.ib-badge.blue{color:#2f6fd0;background:#e6effb}.ib-badge.red{color:var(--red);background:#fbe7e5}.ib-badge.grey{color:#6b7688;background:#eef0f3}.ib-action{flex:none;min-width:104px;padding:7px 13px;font-size:12.5px}.ib-card-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px;display:flex}.ib-h2{color:var(--navy-2);font-size:15px;font-weight:700}.ib-out{padding-bottom:10px}.ib-out-row{text-align:left;width:100%;font:inherit;color:inherit;background:0 0;border:none;border-top:1px solid #f1f3f8;align-items:center;gap:12px;padding:10px 2px;display:flex}.ib-out-row:hover{background:#fafbfd}.ib-out-row .ib-badge{text-align:center;min-width:112px}.ib-out-main{flex-direction:column;flex:1;min-width:0;display:flex}.ib-out-subject{color:var(--ink);white-space:nowrap;text-overflow:ellipsis;font-size:13.5px;font-weight:600;overflow:hidden}.ib-out-meta{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.ib-preview{max-width:720px}.ib-preview-meta{color:var(--muted);font-size:13px}.ib-preview-meta a{color:var(--gold-2);font-weight:600}.ib-preview-frame{background:#f4f2ec;border:1px solid #e6e9f0;border-radius:10px;width:100%;height:60vh}.ib-err{color:var(--red);margin-right:auto;font-size:13px}.ib-save{gap:8px;display:flex}.ib-rules-cols{flex-wrap:wrap;gap:28px;display:flex}.ib-rules-col{flex-direction:column;flex:1;gap:8px;min-width:280px;display:flex}.ib-col-label{letter-spacing:1px;text-transform:uppercase;color:var(--muted);margin-bottom:4px;font-size:11px;font-weight:700}.ib-rule-row{align-items:center;gap:8px;display:flex}.ib-input{color:var(--ink);background:#fff;border:1px solid #dde2ec;border-radius:8px;outline:none;width:100%;min-width:0;padding:8px 10px;font-size:13px}.ib-input:focus{border-color:var(--gold)}.ib-input:disabled{color:#3a4258;background:#fafbfd}.ib-prio{flex:none;width:auto;font-weight:600}.ib-muted{color:#9aa3b4;font-size:13px}.ib-remove{color:var(--muted);background:#f2f4f8;border:1px solid #e2e6ee;border-radius:8px;flex:none;width:32px;height:34px;font-size:16px;line-height:1}.ib-remove:hover{color:var(--red)}.ib-add{color:#5b6577;background:#fff;border:1px dashed #c9cfda;border-radius:8px;align-self:flex-start;margin-top:2px;padding:8px 14px;font-size:12.5px;font-weight:600}.ib-rule-foot{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.ib-p3{color:#2f6fd0}@media (width<=760px){.inbox-page{padding:18px 16px 32px}.ib-row{flex-wrap:wrap}.ib-simulate{margin-left:0}}.ts-page{flex:1;padding:26px 30px 40px;overflow-y:auto}.ts-card{background:#fff;border:1px solid #e6e9f0;border-radius:14px;margin-bottom:18px;padding:18px 20px}.ts-filters{flex-wrap:wrap;align-items:center;gap:10px 14px;margin-bottom:16px;display:flex}.ts-seg{background:#fff;border:1px solid #e0e4ec;border-radius:9px;padding:3px;display:inline-flex}.ts-seg button{color:#5b6577;background:0 0;border:none;border-radius:7px;padding:6px 12px;font-size:12.5px;font-weight:600}.ts-seg button.on{background:var(--navy);color:#fff}.ts-range{color:#8a93a6;font-size:12.5px}.ts-stats{grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:18px;display:grid}.ts-stat{background:#fff;border:1px solid #e6e9f0;border-radius:14px;padding:18px 20px}.ts-stat .k{color:#8a93a6;margin-bottom:8px;font-size:12.5px}.ts-stat .v{color:#152142;font-family:Playfair Display,serif;font-size:28px;font-weight:800}.ts-stat .sub{margin-top:6px;font-size:12.5px}.ts-stat .sub.good{color:var(--green);font-weight:600}.ts-stat .sub.warn{color:#c9760f;font-weight:600}.ts-stat .sub.neutral{color:#8a93a6}.ts-qb{flex-wrap:wrap;align-items:center;gap:16px;display:flex}.ts-qb-logo{color:#fff;background:#2ca01c;border-radius:11px;flex:0 0 46px;justify-content:center;align-items:center;width:46px;height:46px;font-family:Playfair Display,serif;font-size:17px;font-weight:800;display:flex}.ts-qb-text{flex:200px;min-width:0}.ts-qb-title{color:#152142;font-size:15.5px;font-weight:700}.ts-qb-sub{color:#8a93a6;font-size:12.5px}.ts-qb-right{flex-wrap:wrap;align-items:center;gap:14px;margin-left:auto;display:flex}.ts-qb-count{text-align:right}.ts-qb-count .n{color:#152142;font-family:Playfair Display,serif;font-size:22px;font-weight:800}.ts-qb-count .l{color:#8a93a6;font-size:11.5px}.ts-approve-all{color:#8a5a12;white-space:nowrap;background:#fbeeda;border:1px solid #f0c95a;border-radius:9px;padding:11px 16px;font-size:13.5px;font-weight:700}.ts-approve-all:hover:not(:disabled){background:#f8e3c1}.ts-sync{color:#fff;white-space:nowrap;cursor:not-allowed;background:#c9cfda;border:none;border-radius:9px;align-items:center;gap:8px;padding:11px 16px;font-size:13.5px;font-weight:700;display:inline-flex}.ts-soon{text-transform:uppercase;letter-spacing:.4px;background:#ffffff47;border-radius:5px;padding:2px 7px;font-size:10.5px;font-weight:700}.ts-log-title{color:#152142;margin-bottom:12px;font-size:13.5px;font-weight:700}.ts-log-form{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.ts-log-form select,.ts-log-form input{color:var(--ink);background:#fff;border:1px solid #dde2ec;border-radius:8px;padding:9px 10px;font-size:13px}.ts-ticket{flex:240px;min-width:0}.ts-min{width:104px}.ts-type{font-weight:600}.ts-taskin{flex:220px;min-width:0}.ts-add{padding:9px 18px;font-size:13px}.ts-hint{color:#8a93a6;margin-top:10px;font-size:12px}.ts-hint.warn{color:#c9760f;font-weight:600}.ts-timer{color:var(--ink);background:#fdf1f0;border-radius:10px;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:14px;padding:9px 12px;font-size:13px;display:flex}.ts-timer strong{color:var(--red);font-variant-numeric:tabular-nums;margin-left:auto}.ts-link{color:#2f6fd0;font-weight:600;font-size:inherit;background:0 0;border:none;padding:0}.ts-link:hover{text-decoration:underline}.ts-table{padding:0;overflow:hidden}.ts-row{border-bottom:1px solid #f1f3f8;grid-template-columns:2.2fr 1.3fr .8fr .8fr 1.5fr;align-items:center;gap:8px;padding:14px 20px;display:grid}.ts-head{letter-spacing:.6px;text-transform:uppercase;color:#8a93a6;background:#fafbfd;border-bottom:1px solid #eef1f6;padding:13px 20px;font-size:11.5px;font-weight:700}.ts-head .right{text-align:right}.ts-task{min-width:0}.ts-task .t{color:var(--ink);overflow-wrap:anywhere;font-size:13.5px;font-weight:600}.ts-task .n{color:#9aa3b4;font-size:12px}.ts-cell{color:#4b5568;font-size:13px}.ts-dur{color:#152142;font-size:13.5px;font-weight:600}.ts-billing{flex-direction:column;align-items:flex-end;gap:3px;display:flex}.ts-chip{border-radius:6px;padding:2px 9px;font-size:11.5px;font-weight:700}.ts-status{font-size:10.5px;font-weight:600}.ts-status.ts-applied{color:#2f6fd0}.ts-actions{gap:6px;display:flex}.ts-approve{color:#3a2c05;background:#f0c95a;border:none;border-radius:6px;margin-top:2px;padding:4px 11px;font-size:11px;font-weight:700}.ts-approve:hover:not(:disabled){background:#e8bc3f}.ts-remove{color:#8a93a6;background:0 0;border:1px solid #e0e4ec;border-radius:6px;margin-top:2px;padding:3px 9px;font-size:11px;font-weight:600}.ts-remove:hover:not(:disabled){color:var(--red);border-color:#efc2bd}.ts-foot{color:#8a93a6;text-align:right;padding:12px 20px;font-size:12.5px}.ts-note{color:#9aa3b4;font-size:12px}@media (width<=900px){.ts-stats{grid-template-columns:repeat(2,1fr)}.ts-row{grid-template-columns:1fr 1fr}.ts-head{display:none}.ts-billing{align-items:flex-start}}.bl-h{color:#152142;align-items:center;gap:10px;margin:0 0 14px;font-size:15px;font-weight:700;display:flex}.bl-h .sub{color:#8a93a6;font-size:12.5px;font-weight:500}.bl-contracts{grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:16px;margin-bottom:26px;display:grid}.bl-contract{text-align:left;font:inherit;color:inherit;background:#fff;border:1px solid #e6e9f0;border-radius:14px;padding:20px}button.bl-contract:hover{border-color:#d4c08e;box-shadow:0 2px 10px #0e1b380f}.bl-top{justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:12px;display:flex}.bl-client{color:#152142;font-size:14px;font-weight:700}.bl-badge{color:var(--green);white-space:nowrap;background:#e4f5ee;border-radius:6px;padding:2px 9px;font-size:11px;font-weight:700}.bl-badge.warn{color:#c9760f;background:#fbeeda}.bl-mrr{color:#152142;font-family:Playfair Display,serif;font-size:30px;font-weight:800}.bl-mrr span{color:#8a93a6;font-family:Figtree,sans-serif;font-size:14px;font-weight:500}.bl-lines{flex-direction:column;gap:7px;margin-top:14px;display:flex}.bl-line{justify-content:space-between;font-size:12.5px;display:flex}.bl-line span:first-child{color:#8a93a6}.bl-line span:last-child{font-weight:600}.bl-line.warn span:last-child{color:#c9760f}.bl-bar{background:#eef1f6;border-radius:4px;height:6px;margin-top:2px;overflow:hidden}.bl-bar span{background:var(--green);border-radius:4px;height:100%;display:block}.bl-bar.warn span{background:#c9760f}.bl-edit{color:#9aa3b4;margin-top:12px;font-size:11.5px}.bl-add{color:#6b7688;background:#fafbfd;border:1.5px dashed #d7dce5;border-radius:14px;flex-direction:column;justify-content:center;align-items:center;gap:6px;min-height:180px;font-size:13.5px;font-weight:700;display:flex}.bl-add:hover{border-color:var(--gold);color:var(--navy-2)}.bl-empty{color:#8a93a6;margin-bottom:26px;font-size:13px}.bl-export-form{flex-wrap:wrap;align-items:flex-end;gap:12px;display:flex}.bl-field{letter-spacing:.5px;text-transform:uppercase;color:#8a93a6;flex-direction:column;gap:5px;font-size:11px;font-weight:700;display:flex}.bl-field select,.bl-field input{color:var(--ink);text-transform:none;letter-spacing:0;background:#fff;border:1px solid #dde2ec;border-radius:8px;padding:8px 10px;font-size:13px;font-weight:500}.bl-presets{gap:6px;display:flex}.bl-preset{color:#4b5568;background:#fff;border:1px solid #dde2ec;border-radius:7px;padding:7px 10px;font-size:12px;font-weight:600}.bl-preset:hover{background:#f7f8fb}.bl-download{background:var(--navy);color:#fff;border-radius:8px;align-items:center;margin-left:auto;padding:9px 16px;font-size:13px;font-weight:700;text-decoration:none;display:inline-flex}.bl-download.disabled{opacity:.5;pointer-events:none}.bl-summary{border-top:1px solid #eef1f6;margin-top:16px}.bl-sum-row{color:#4b5568;border-bottom:1px solid #f4f6f9;grid-template-columns:1fr auto auto;gap:18px;padding:9px 2px;font-size:13px;display:grid}.bl-sum-row span:not(:first-child){text-align:right;min-width:70px}.bl-sum-row.total{color:#152142;border-bottom:none;font-weight:700}.bl-pending{color:#c9760f;margin-top:12px;font-size:12.5px;font-weight:600}.bl-muted{color:#8a93a6;font-size:13px}.bl-dialog-grid{grid-template-columns:1fr 1fr;gap:12px 14px;display:grid}.bl-dialog-grid .full{grid-column:1/-1}.bl-danger{color:var(--red);background:0 0;border:none;margin-right:auto;font-size:13px;font-weight:600}@media (width<=640px){.bl-dialog-grid{grid-template-columns:1fr}}.ts-open{text-align:left;font:inherit;cursor:pointer;background:0 0;border:none;padding:0;display:block}.ts-open:hover{text-decoration:underline}.ts-status.ts-invoiced{color:#6b7688}.en-readonly{color:var(--ink);flex-direction:column;gap:4px;font-size:13.5px;display:flex}.en-task{color:#4b5568}.en-lock{color:#8a93a6;margin-top:4px;font-size:12.5px}.en-history{border-top:1px solid #eef1f6;max-height:240px;padding-top:12px;overflow-y:auto}.en-history-title{letter-spacing:1px;text-transform:uppercase;color:#8a93a6;margin-bottom:8px;font-size:11px;font-weight:700}.en-h-item{border-bottom:1px solid #f4f6f9;padding:6px 0}.en-h-meta{color:#9aa3b4;font-size:11.5px}.en-h-line{color:var(--ink);font-size:13px}.bl-offer{color:var(--ink);background:#f1f8f4;border:1px solid #cfe9dc;border-radius:10px;flex-wrap:wrap;align-items:center;gap:10px 14px;margin-top:16px;padding:12px 14px;font-size:13px;display:flex}.bl-offer input{border:1px solid #dde2ec;border-radius:8px;padding:7px 9px;font-size:13px}.bl-offer .grow{flex:260px}.bl-batch{color:#4b5568;border-bottom:1px solid #f1f3f8;grid-template-columns:.8fr 2fr .8fr .8fr auto;align-items:center;gap:12px;padding:12px 2px;font-size:13px;display:grid}.bl-batch:last-child{border-bottom:none}.bl-batch strong{color:#152142}.bl-batch .by{color:#9aa3b4;font-size:12px}@media (width<=800px){.bl-batch{grid-template-columns:1fr 1fr}}.st-title{color:var(--navy-2);margin:0 0 2px;font-size:17px;font-weight:700}.st-counts{grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:10px;display:grid}.st-count{background:#fafbfd;border:1px solid #eef1f6;border-radius:10px;padding:10px 12px}.st-count-n{color:var(--navy-2);font-size:20px;font-weight:700}.st-count-label{color:var(--muted);font-size:12px}.st-keep{color:#5b6577;margin:14px 0;font-size:13px;line-height:1.5}.st-danger{color:var(--red);background:#fff;border:1px solid #efc2bd;border-radius:9px;padding:9px 16px;font-size:13.5px;font-weight:700}.st-danger:hover:not(:disabled){background:#fbe7e5}.st-danger:disabled{opacity:.6}.btn-action.st-danger-solid{background:var(--red);color:#fff;border:none;font-weight:700}.btn-action.st-danger-solid:hover:not(:disabled){background:#b3261e}.st-staff{flex-direction:column;display:flex}.st-member{border-bottom:1px solid #f1f3f8;grid-template-columns:minmax(0,2fr) auto auto auto;align-items:center;gap:12px;padding:10px 0;display:grid}.st-member:last-child{border-bottom:none}.st-member.inactive{opacity:.55}.st-name{color:var(--ink);align-items:center;gap:6px;font-size:13.5px;font-weight:600;display:flex}.st-email{color:var(--muted);overflow-wrap:anywhere;font-size:12.5px}.st-you{color:#8a5a12;background:#fbeeda;border-radius:5px;padding:1px 6px;font-size:10.5px;font-weight:700}.st-member select,.st-add select,.st-add input{color:var(--ink);background:#fff;border:1px solid #dde2ec;border-radius:8px;padding:7px 9px;font-size:13px}.st-ms{color:#9aa3b4;white-space:nowrap;font-size:11.5px;font-weight:600}.st-ms.linked{color:var(--green)}.st-actions{justify-content:flex-end;gap:6px;display:flex}.st-add{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.st-add input{flex:200px;min-width:0}.st-add .btn-gold{padding:8px 14px;font-size:13px}@media (width<=700px){.st-member{grid-template-columns:1fr 1fr}}:root{--navy:#0e1b38;--navy-2:#152142;--gold:#c8a24c;--gold-2:#b08a2e;--gold-text:#d3ac54;--ink:#1c2536;--muted:#8a93a6;--line:#e2e6ee;--portal-bg:#faf8f2;--portal-line:#e6e2d6;--red:#d1443b;--green:#16a06a;--serif:"Playfair Display", Georgia, serif;--sans:"Figtree", system-ui, -apple-system, "Segoe UI", sans-serif}*{box-sizing:border-box}html,body,#root{height:100%}body{font-family:var(--sans);color:var(--ink);-webkit-font-smoothing:antialiased;background:#eef0f4;margin:0}input,textarea,button,select{font-family:inherit}button{cursor:pointer}button:disabled{cursor:default}::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:#cfd5df;border-radius:8px}::-webkit-scrollbar-track{background:0 0}:focus-visible{outline:2px solid var(--gold);outline-offset:2px}.loading{color:var(--muted);text-align:center;padding:40px}.muted{color:#9aa3b4;font-size:12px}.green{color:var(--green)}.logo{align-items:baseline;gap:12px;display:flex}.logo-mark{font-family:var(--serif);color:var(--gold-text);letter-spacing:.5px;font-size:26px;font-weight:800}.logo-tag{letter-spacing:2.4px;text-transform:uppercase;color:#8f9cba;font-size:12.5px;font-weight:600}.btn-gold{background:var(--gold);color:#3a2c05;border:none;border-radius:9px;padding:11px 16px;font-size:14px;font-weight:700}.btn-gold:hover{background:#d3ac54}.btn-gold:disabled{opacity:.6}.btn-outline-gold{color:var(--gold-text);background:0 0;border:1px solid #d3ac5473;border-radius:9px;padding:9px 14px;font-size:13px;font-weight:700}.btn-outline-gold:hover{background:#c8a24c1f}.form{flex-direction:column;gap:16px;display:flex}.field{flex-direction:column;gap:6px;display:flex}.field span{color:#3a4258;font-size:12.5px;font-weight:700}.field input{color:var(--ink);background:#fff;border:1px solid #d7dce5;border-radius:9px;outline:none;padding:11px 13px;font-size:14.5px}.field input:focus{border-color:var(--gold);box-shadow:0 0 0 3px #c8a24c2e}.alert{border-radius:9px;padding:10px 13px;font-size:13.5px;line-height:1.4}.alert-error{color:var(--red);background:#fbe7e5}.alert-ok{color:#0f7a51;background:#e4f5ee}.chip{white-space:nowrap;border-radius:6px;align-items:center;padding:2px 9px;font-size:11.5px;font-weight:700;display:inline-flex}.pill{white-space:nowrap;border-radius:20px;align-items:center;padding:2px 9px;font-size:11px;font-weight:700;display:inline-flex}.timer{white-space:nowrap;border-radius:6px;align-items:center;padding:2px 8px;font-size:11.5px;font-weight:700;display:inline-flex}.file-chip{color:inherit;background:#f4f6f9;border:1px solid #e2e6ee;border-radius:10px;align-items:center;gap:9px;padding:6px 8px 6px 6px;text-decoration:none;display:flex}a.file-chip:hover{border-color:var(--gold)}.file-swatch{color:#fff;border-radius:7px;flex:0 0 28px;justify-content:center;align-items:center;width:28px;height:28px;font-size:9px;font-weight:800;display:flex}.file-swatch.img{background:#2f6fd0}.file-swatch.doc{background:#8a6d1f}.file-text{flex-direction:column;min-width:0;display:flex}.file-name{color:var(--ink);white-space:nowrap;text-overflow:ellipsis;max-width:140px;font-size:12px;font-weight:600;overflow:hidden}.file-size{color:var(--muted);font-size:10.5px}.file-rm{color:#9aa3b4;background:0 0;border:none;padding:0 2px;font-size:17px;line-height:1}.file-rm:hover{color:var(--red)}.btn-attach{color:#5b6577;background:#fff;border:1px solid #d7dce5;border-radius:8px;align-items:center;gap:6px;padding:7px 12px;font-size:12.5px;font-weight:600;display:inline-flex}.btn-attach:hover{background:#f7f8fb}.auth-page{background:radial-gradient(1200px 600px at 50% -10%, #1d2c55 0%, var(--navy) 60%);flex-direction:column;justify-content:center;align-items:center;min-height:100%;padding:32px 16px;display:flex}.auth-brand{margin-bottom:26px}.auth-brand .logo-mark{font-size:34px}.auth-card{background:#fff;border-radius:16px;width:100%;max-width:400px;padding:32px 30px;box-shadow:0 12px 34px #00000040}.auth-title{font-family:var(--serif);color:var(--navy);margin:0 0 6px;font-size:28px;font-weight:700}.auth-sub{color:#5b6577;margin:0 0 22px;font-size:14px;line-height:1.45}.auth-link{color:var(--gold-2);text-align:center;font-size:13.5px;font-weight:600;text-decoration:none}.auth-link:hover{text-decoration:underline}.auth-foot{color:#6b7894;margin-top:22px;font-size:12.5px}.agent{background:#eef0f4;width:100%;height:100vh;display:flex;overflow:hidden}.sidebar{background:var(--navy);color:#c8cde0;flex-direction:column;flex:0 0 236px;width:236px;display:flex}.sidebar-brand{border-bottom:1px solid #ffffff12;align-items:baseline;gap:9px;padding:22px 22px 18px;display:flex}.sidebar-tag{letter-spacing:1.5px;text-transform:uppercase;color:#7f8bab;font-size:12px;font-weight:600}.sidebar-nav{flex-direction:column;gap:3px;padding:14px 12px;display:flex}.nav-link{color:#aab2ca;text-align:left;background:0 0;border:none;border-left:3px solid #0000;border-radius:9px;align-items:center;gap:12px;width:100%;padding:10px 13px;font-size:14px;font-weight:500;display:flex}.nav-link:hover{color:#fff}.nav-link.on{color:#fff;border-left-color:var(--gold-text);background:#c8a24c29;font-weight:600}.nav-badge{color:var(--navy);background:var(--gold-text);border-radius:10px;margin-left:auto;padding:1px 7px;font-size:11px;font-weight:700}.sidebar-foot{border-top:1px solid #ffffff12;margin-top:auto;padding:16px}.portal-preview{color:#e3c877;background:#c8a24c24;border:1px solid #c8a24c66;border-radius:9px;justify-content:center;align-items:center;gap:7px;width:100%;margin-bottom:14px;padding:9px;font-size:12.5px;font-weight:600;display:flex}.me{align-items:center;gap:11px;display:flex}.avatar{width:38px;height:38px;color:var(--navy);background:linear-gradient(135deg,#d3ac54,#a67c2e);border-radius:50%;flex:0 0 38px;justify-content:center;align-items:center;font-size:14px;font-weight:700;display:flex}.me-text{flex:1;min-width:0;line-height:1.3}.me-name{color:#eef1f8;font-size:13.5px;font-weight:600}.me-role{color:#7f8bab;font-size:11.5px}.signout{color:#7f8bab;background:0 0;border:none;border-radius:7px;padding:6px;display:flex}.signout:hover{color:#fff;background:#ffffff12}.agent-main{flex-direction:column;flex:1;min-width:0;display:flex}.topbar{border-bottom:1px solid var(--line);background:#fff;flex:0 0 62px;align-items:center;gap:18px;height:62px;padding:0 22px;display:flex}.topbar h1{color:var(--navy-2);white-space:nowrap;margin:0 4px 0 0;font-size:18px;font-weight:700}.search{border:1px solid var(--line);background:#f2f4f8;border-radius:9px;flex:1;align-items:center;gap:9px;max-width:420px;padding:8px 12px;display:flex}.search:focus-within{border-color:var(--gold)}.search input{width:100%;color:var(--ink);background:0 0;border:none;outline:none;font-size:14px}.topbar-right{align-items:center;gap:12px;margin-left:auto;display:flex}.seg{background:#eef1f6;border-radius:9px;gap:2px;padding:3px;display:flex}.seg-grey{background:#e4e8ef}.seg button{color:#5b6577;background:0 0;border:none;border-radius:7px;padding:6px 15px;font-size:13px;font-weight:600}.seg button.on{color:var(--navy);background:#fff;box-shadow:0 1px 2px #141e3c1f}.btn-navy{background:var(--navy);color:#fff;white-space:nowrap;border:none;border-radius:9px;align-items:center;gap:7px;padding:10px 16px;font-size:13.5px;font-weight:600;display:flex}.btn-navy:hover{background:var(--navy-2)}.bell-wrap{position:relative}.bell{border:1px solid var(--line);color:#5b6577;background:#fff;border-radius:9px;justify-content:center;align-items:center;width:40px;height:40px;display:flex;position:relative}.bell-count{background:var(--red);color:#fff;border-radius:9px;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 4px;font-size:10.5px;font-weight:800;display:flex;position:absolute;top:-5px;right:-5px}.scrim{z-index:850;position:fixed;inset:0}.notif-panel{border:1px solid var(--line);z-index:900;background:#fff;border-radius:14px;width:344px;position:absolute;top:48px;right:0;overflow:hidden;box-shadow:0 16px 44px #141e3c2e}.notif-head{color:var(--navy-2);border-bottom:1px solid #eef1f6;justify-content:space-between;align-items:center;padding:13px 16px;font-size:13.5px;font-weight:700;display:flex}.notif-head button{color:var(--gold-2);background:0 0;border:none;font-size:12px;font-weight:600}.notif-list{max-height:360px;overflow-y:auto}.notif{text-align:left;background:#fff;border:none;border-bottom:1px solid #f1f3f8;align-items:flex-start;gap:11px;width:100%;padding:13px 16px;display:flex}.notif.unread{background:#fbfaf5}.notif:hover{background:#f7f8fb}.notif-dot{border-radius:50%;flex:0 0 9px;width:9px;height:9px;margin-top:5px}.notif-body{flex-direction:column;flex:1;min-width:0;display:flex}.notif-title{color:var(--navy-2);font-size:13px;font-weight:600}.notif.unread .notif-title{font-weight:700}.notif-sub{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.notif-time{color:#aab2c0;white-space:nowrap;flex:none;font-size:11px}.notif-empty{text-align:center;color:#9aa3b4;padding:28px;font-size:13px}.toasts{z-index:1000;pointer-events:none;flex-direction:column;align-items:flex-end;gap:10px;display:flex;position:fixed;bottom:22px;right:22px}.toast{background:var(--navy);color:#fff;border-radius:12px;align-items:center;gap:12px;min-width:250px;max-width:340px;padding:13px 16px;display:flex;box-shadow:0 12px 34px #0e1b384d}.toast-icon{background:var(--green);border-radius:50%;flex:0 0 26px;justify-content:center;align-items:center;width:26px;height:26px;font-weight:800;display:flex}.toast-error .toast-icon{background:var(--red)}.toast-text{font-size:13.5px;font-weight:700}.toast-sub{color:#aeb8d0;margin-top:1px;font-size:12px}.more-text{opacity:.8;border-left:2px solid #78829659;margin-top:8px;padding-left:10px}.more-toggle{color:inherit;opacity:.7;cursor:pointer;background:0 0;border:none;margin-top:6px;padding:0;font-size:12px;font-weight:600;text-decoration:underline;display:block}.more-toggle:hover{opacity:1}.btn-ms{box-sizing:border-box;color:#2f2f2f;background:#fff;border:1px solid #8c8c8c;border-radius:9px;justify-content:center;align-items:center;gap:10px;width:100%;padding:11px 14px;font-size:14.5px;font-weight:600;text-decoration:none;display:flex}.btn-ms:hover{background:#f5f5f5}.auth-divider{color:#9aa3b4;text-transform:uppercase;letter-spacing:.6px;align-items:center;gap:10px;margin:18px 0 14px;font-size:12px;font-weight:600;display:flex}.auth-divider:before,.auth-divider:after{content:"";background:#e6e9f0;flex:1;height:1px}